I am having a problem with my store, how can I contact the support team?

    As a store owner, you may at any moment encounter a problem that you just can’t solve on your own.

    First, we advise you to refer to our Youtube channel Youcan.Shop, we have videos explaining different features of our platform, as well as numerous problems that our users may encounter.

How to Contact our Support?

If you can’t find what you’re looking for there, then you can contact our support team, which is available 24/7, for help. 

To do that, you need to go to the Support menu on the left dashboard of the platform:

1	Write the Subject of your ticket
2	Write the Content of the problem you’ve encountered
3	Add attachments to help us understand your problem
4	Click on Send

    As you’re writing your ticket, make sure to be as detailed as possible, the more the better. 

Make sure to attach pictures and small videos whenever possible (preferably under 1MB), so that the YouCan support team can easily identify and solve your problem. 

    Feel free to write to us in either Arabic, English or French. Once your ticket is confirmed by our team, we will contact you in less than 24H, so make sure to check your email regularly.

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